Available in Black Aluminum or Brushed Stainless Steel
Customized Wooden Plaques FAST!
In the mail in just a couple days.
Leigh Fellner - Owner
Brockton, MA
For immediate service, text us using our chat function
Return and Refund Policy
In every piece we create, we embody integrity, quality, and accountability, because our customers deserve nothing less.
We strive to ensure your satisfaction with every custom engraved memorial bracelet and wooden plaque you purchase from us. Please review our return and refund policy below:
Our Responsibility
Errors and Defects: If there are any mistakes on our part, such as misspellings, incorrect imagery, damage during shipping, or significant defects that alter the product's use, we will take full responsibility. Please contact us within 14 days of receiving your item for a full refund or a replacement at no additional cost.
Quality Assurance: We conduct rigorous quality checks before shipping. If you receive a product that does not meet the specifications you provided, please provide clear evidence of the issue, such as photographs, and we will address it promptly.
Customer Responsibility
Proof Review: It is crucial that you review the imagery on our website and any custom proofs sent to you. We do our best to review spelling and grammar but do not guarantee corrections. We will send a proof for approval for any significant revisions.
Incorrect Information: If the error is due to incorrect information provided by you (e.g., misspellings, wrong dates, or bad grammar), we cannot redo the plaque without charging you again. For plaques, we may be able to cover the error with a laser-engraved plaque for an additional charge of $12-$18 plus shipping. Bracelets must be remade entirely, which price you'd be responsible for paying.
Refund or Replacement
Significant Inconsistencies: If there is a significant lack of consistency between what was ordered and what was received, as pictured and described on our website, we will offer a full refund or redo the product.
Right to Refuse: We reserve the right to refuse to redo the work. In such cases, we will ensure you receive a full refund.
How to Initiate a Return
Contact Us: Please email us at support@memorialbands.com within 14 days of receiving your order with your order number and a detailed description of the issue.
Return Shipping: If the return is due to our error, we will cover the return shipping costs. Otherwise, you are responsible for return shipping.
Shipping
We ship exclusively via USPS Priority Mail.
We can send your items to all 50 States within the USA and to APOs.
We do not ship to non-APO foreign addresses.
Payment
We accept Credit, Debit, and PayPal
SMS Privacy Policy
memorialbracelets.com may disclose Personal Data and other information as follows:
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.